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Customer Support & Help Center

ShotX Support

Support Email: support@stelixxlabs.com

Direct Review: Every inquiry is read directly by the engineers who build ShotX.

Privacy First: No automated bots, no third-party call centers, screen captures stay on your Mac.

Direct Assistance

Need help with ShotX?

Our engineering team reads every customer email. If you encounter a bug, have a question regarding permissions, or need help with your App Store installation, write to us directly.

Email Support Teamsupport@stelixxlabs.com

Frequently Asked Questions

Common Questions & Troubleshooting

What is ShotX and what makes it different from other macOS capture utilities?

ShotX is a native macOS screenshot, screen recording, and OCR studio built with pure Swift 6 and AppKit. Unlike Electron-based or web-wrapper capture tools, ShotX operates at sub-millisecond native speed, consumes negligible system RAM, and keeps all screen captures and OCR processing strictly local on your Mac.

Does ShotX support Apple Silicon (M1, M2, M3, M4) chips natively?

Yes. ShotX is compiled as a Universal 2 binary with full native arm64 optimization for Apple Silicon (M1, M2, M3, M4, Pro, Max, and Ultra) as well as x86_64 Intel Macs. On Apple Silicon, OCR operations leverage the Apple Neural Engine (ANE) for near-instantaneous inference.

How does Instant Vision OCR work in ShotX?

ShotX uses Apple’s native VNRecognizeTextRequest from the Vision framework. When you trigger OCR (or press the OCR shortcut), you select a screen area; the image data is passed directly to the local Neural Engine pipeline, recognizing text in milliseconds and copying it directly to your system clipboard.

Does ShotX track user activity or collect screen contents?

No. ShotX does not track personal identities, monetize user activity, or upload screen contents. Your capture pixels, OCR texts, and audio streams remain exclusively on your device. ShotX contains no third-party advertising or behavioral tracking SDKs. Standard anonymous crash reports provided through macOS may be used strictly to diagnose crashes and improve application stability.

What sensitive data types does Auto-Redact detect automatically?

ShotX’s on-device SensitiveDataDetector scans text layers using conservative regular expressions and algorithmic checks to identify: valid email addresses, phone numbers (9+ digits), credit/debit card numbers verified via the Luhn algorithm, valid IPv4 network addresses, and sensitive API secrets/tokens (OpenAI sk- keys, GitHub tokens ghp_, AWS AKIA keys, and Bearer authorization tokens).

Need more answers? Explore the complete ShotX Knowledge Base

Browse 60+ frequently asked questions covering architecture, auto-redaction algorithms, ScreenCaptureKit, URL automation, and hotkeys.

Browse All 60+ FAQs

Keyboard Shortcuts

Default Hotkeys Reference

ShotX registers global hotkeys so you can capture from any application. Every shortcut can be customized or disabled in ShotX Preferences → Shortcuts.

⇧ ⌘ 0

Capture Region

Interactive area selection with immediate canvas editor (Default)

⇧ ⌘ 3

Capture Fullscreen

Instant full-display snapshot to clipboard or local storage

⇧ ⌘ 5

Capture Window

Single-click window snapshot with natural drop shadow padding

⇧ ⌘ 6

Capture Previous

Re-captures exact previous coordinates immediately

⇧ ⌘ S

Scrolling Capture

Stitches long web pages and code files seamlessly

⇧ ⌘ 2

Screen Recording

Fluid 60 FPS video capture with system audio & GIF output

⇧ ⌘ O

Instant Vision OCR

Extracts unselectable text & scans QR codes from screen

⇧ ⌘ C

Color Eyedropper

Pixel-magnifying loupe with instant hex code copy

⌥ ⌘ H

Local History

Searchable local archive of past captures & recordings

⌘ ,

Preferences

Customize hotkeys, formats, countdown timer & storage

System Diagnostics

Compatibility & Requirements

Minimum macOS

macOS 14.0 (Sonoma) or newer

Hardware Architecture

Universal Apple Silicon & Intel

Required Permissions

Screen Recording & Accessibility

Required System Permissions

ShotX is fully sandboxed in compliance with Apple guidelines. It operates exclusively with two user-granted permissions:

  • Screen Recording: Required by macOS ScreenCaptureKit to capture screen pixels, windows, and display recordings.
  • Accessibility: Required solely to register user-configured global capture hotkeys and suppress default system capture overlays. ShotX operates within macOS App Sandbox isolation and does not intercept, log, or monitor general keystrokes.

Privacy Declarations

Review the complete ShotX Privacy Policy for our privacy-by-design architecture and App Store compliance declarations.