Support Email: support@stelixxlabs.com
Direct Review: Every inquiry is read directly by the engineers who build ShotX.
Privacy First: No automated bots, no third-party call centers, screen captures stay on your Mac.
Direct Assistance
Need help with ShotX?
Our engineering team reads every customer email. If you encounter a bug, have a question regarding permissions, or need help with your App Store installation, write to us directly.
Frequently Asked Questions
Common Questions & Troubleshooting
What is ShotX and what makes it different from other macOS capture utilities?
ShotX is a native macOS screenshot, screen recording, and OCR studio built with pure Swift 6 and AppKit. Unlike Electron-based or web-wrapper capture tools, ShotX operates at sub-millisecond native speed, consumes negligible system RAM, and keeps all screen captures and OCR processing strictly local on your Mac.
Does ShotX support Apple Silicon (M1, M2, M3, M4) chips natively?
Yes. ShotX is compiled as a Universal 2 binary with full native arm64 optimization for Apple Silicon (M1, M2, M3, M4, Pro, Max, and Ultra) as well as x86_64 Intel Macs. On Apple Silicon, OCR operations leverage the Apple Neural Engine (ANE) for near-instantaneous inference.
How does Instant Vision OCR work in ShotX?
ShotX uses Apple’s native VNRecognizeTextRequest from the Vision framework. When you trigger OCR (or press the OCR shortcut), you select a screen area; the image data is passed directly to the local Neural Engine pipeline, recognizing text in milliseconds and copying it directly to your system clipboard.
Does ShotX track user activity or collect screen contents?
No. ShotX does not track personal identities, monetize user activity, or upload screen contents. Your capture pixels, OCR texts, and audio streams remain exclusively on your device. ShotX contains no third-party advertising or behavioral tracking SDKs. Standard anonymous crash reports provided through macOS may be used strictly to diagnose crashes and improve application stability.
What sensitive data types does Auto-Redact detect automatically?
ShotX’s on-device SensitiveDataDetector scans text layers using conservative regular expressions and algorithmic checks to identify: valid email addresses, phone numbers (9+ digits), credit/debit card numbers verified via the Luhn algorithm, valid IPv4 network addresses, and sensitive API secrets/tokens (OpenAI sk- keys, GitHub tokens ghp_, AWS AKIA keys, and Bearer authorization tokens).
Need more answers? Explore the complete ShotX Knowledge Base
Browse 60+ frequently asked questions covering architecture, auto-redaction algorithms, ScreenCaptureKit, URL automation, and hotkeys.
Keyboard Shortcuts
Default Hotkeys Reference
ShotX registers global hotkeys so you can capture from any application. Every shortcut can be customized or disabled in ShotX Preferences → Shortcuts.
Capture Region
Interactive area selection with immediate canvas editor (Default)
Capture Fullscreen
Instant full-display snapshot to clipboard or local storage
Capture Window
Single-click window snapshot with natural drop shadow padding
Capture Previous
Re-captures exact previous coordinates immediately
Scrolling Capture
Stitches long web pages and code files seamlessly
Screen Recording
Fluid 60 FPS video capture with system audio & GIF output
Instant Vision OCR
Extracts unselectable text & scans QR codes from screen
Color Eyedropper
Pixel-magnifying loupe with instant hex code copy
Local History
Searchable local archive of past captures & recordings
Preferences
Customize hotkeys, formats, countdown timer & storage
System Diagnostics
Compatibility & Requirements
Minimum macOS
macOS 14.0 (Sonoma) or newer
Hardware Architecture
Universal Apple Silicon & Intel
Required Permissions
Screen Recording & Accessibility
Required System Permissions
ShotX is fully sandboxed in compliance with Apple guidelines. It operates exclusively with two user-granted permissions:
- Screen Recording: Required by macOS ScreenCaptureKit to capture screen pixels, windows, and display recordings.
- Accessibility: Required solely to register user-configured global capture hotkeys and suppress default system capture overlays. ShotX operates within macOS App Sandbox isolation and does not intercept, log, or monitor general keystrokes.
Privacy Declarations
Review the complete ShotX Privacy Policy for our privacy-by-design architecture and App Store compliance declarations.